No Returns & No Refunds Policy

At Prominence, all sales are final.

We do not accept returns, exchanges, or offer refunds for any products once an order has been placed and processed. Please review your order carefully before completing your purchase.

Why We Have This Policy

To maintain product integrity, hygiene standards, and fair pricing for all customers, we are unable to restock or resell returned items. This allows us to continue delivering high-quality products at competitive prices.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at max@builtbyprominence.com with:

• Your order number

• Clear photos of the item and packaging

• A brief description of the issue

If your claim is approved, we will provide a replacement or store credit at our discretion.

Order Cancellations

Orders cannot be canceled once they have been placed. Please ensure all information (shipping address, product selection, sizing, etc.) is correct before checkout.

Chargebacks & Disputes

Initiating a chargeback without contacting us first may result in a permanent ban from purchasing from our brand in the future.